First check our FAQ’s in the section ‘troubleshooting’. If this is not the solution for you. Please contact our customer service via the following email addresses.
customercare@stoov.com (EN)
kundenservice@stoov.com (DE)
klantenservice@stoov.com (NL)
Please note that employees or business partners must name your company and order number, then the customer service can help them and will speed up the process.